# Business Phone System

> Cloud-hosted business phone system with unlimited calling, softphone, and unified communications. $15/user/month, all-in. No hidden fees, no contracts.

- Canonical: https://www.rnits.com/services/business-phone-system/
- Provider: RNITS — cybersecurity-first managed IT for small businesses
- Phone: (978) 226-8931
- Talk to RNITS: https://www.rnits.com/contact/ · Free cyber security audit: https://www.rnits.com/free-cyber-security-audit/
- Service area: New Hampshire, Massachusetts — remote nationwide

## Phone Service Without the Usual Problems

Most business phone providers charge $20–25 per user, then stack on softphone fees, hardware costs, and regulatory surcharges. We don't.

- **Transparent Pricing** — $15/user/month. That's it. No softphone surcharge, no hardware rental markup, no regulatory fee surprise at checkout. Taxes and E911 built in.
- **Scales With You** — Add or remove users in minutes. No hardware installs, no tech visits, no waiting. Works for 5 users or 100.
- **Managed by Experts** — RNITS handles setup, migrations, CRM integrations, and troubleshooting. When something breaks, you call us — not a self-serve portal.

## One Price. Everything Included.

Most providers advertise $20–25 per user, then add $10–15 in fees you don't see until the invoice arrives.

| Feature | RNITS | Market Average |
| --- | --- | --- |
| Price | $15/user | $30–40/user |
| Base service | $15/user | $20–25/user |
| Softphone license | Included | +$3–5/user |
| Call recording | Included | +$5–10/user |
| CRM integration | Included | +$3–8/user |
| Regulatory fees | Built in | +15–25% |
| Actual cost per user | $15 | $30–40 |

*We don't hide fees in small print. You see one number, you pay one number.*

## Every Feature. One Tier. No Upgrades.

No feature-gating. Everything below is included at one flat rate.

- **Unlimited Calling** — Local and long-distance calls across the US and Canada. No per-minute charges, no call caps.
- **Softphone + Mobile App** — Desktop and mobile apps that sync your extension, voicemail, and call history across all devices.
- **Unified Communications** — Presence, chat, and video in one platform. See who is available and reach them without switching tools.
- **Auto-Attendant & IVR** — Professional call routing with automated greetings, menus, and after-hours handling.
- **Call Recording** — On-demand or automatic recording with HIPAA, FINRA, and state compliance modes built in.
- **Voicemail-to-Email** — Voicemails transcribed and delivered to your inbox. Listen or read — your call.
- **CRM Integration** — Caller ID pops in HubSpot, Salesforce, and Zendesk. Call logs sync automatically.
- **Call Analytics** — Real-time dashboards for call volume, hold times, and team activity. No premium tier required.
- **Number Porting** — Keep your existing phone numbers. We handle the carrier coordination at no extra charge.

## Overview

Most small businesses overpay for phone service. Traditional providers bundle features you will never use, bury regulatory fees in the fine print, and lock you into multi-year contracts. By the time you add softphone licenses, hardware rental, and compliance add-ons, a $20 per user quote becomes $30 to $40 per user in real cost.

RNITS offers a hosted business phone system built for small businesses that want clear pricing, reliable service, and someone accountable when something breaks. One price, all features included, no surprises on the invoice. This service works well alongside [network management and monitoring](https://www.rnits.com/services/network-management-monitoring/) and broader [IT infrastructure support](https://www.rnits.com/services/it-infrastructure-support/). For the full side-by-side pricing breakdown, see our [business phone landing page](https://www.rnits.com/business-phone/).

## Why Businesses Switch to Hosted PBX

The complaints we hear most often from businesses evaluating their phone systems:

- **Hidden fees on every invoice.** Regulatory surcharges, E911 fees, and per-feature add-ons that make the actual cost 30 to 50 percent higher than the quoted rate.
- **Vendor lock-in through long contracts.** Three-year commitments with early termination penalties that keep you stuck even when the service is not working.
- **Feature-gating behind expensive tiers.** Call recording, analytics, and CRM integrations treated as premium add-ons instead of standard tools.
- **Aging on-premise hardware.** Legacy PBX equipment that is expensive to maintain, impossible to support remotely, and overdue for replacement.
- **No one to call when something breaks.** Self-serve portals with no real support when call routing fails or quality drops.

## How RNITS Supports Your Phone System

We treat your phone system the same way we treat your network and your endpoints. It is managed infrastructure, not a subscription you are left to figure out on your own.

- **Onboarding and migration.** We handle the full cutover from your existing provider, including number porting, system configuration, and user setup. Most migrations finish in 24 to 48 hours. Competitors routinely take one to two weeks.
- **Ongoing administration.** User adds, removes, extension changes, call routing updates, and auto-attendant adjustments are handled by our team.
- **Integration support.** We configure connections to your CRM, helpdesk, and collaboration tools so incoming calls surface the right context automatically.
- **Compliance configuration.** For healthcare, legal, and financial services clients, we configure call recording retention, encryption, and audit trails to support HIPAA, FINRA, and state-level compliance requirements.
- **Troubleshooting and support.** When call quality drops or routing breaks, you call us. We handle the vendor coordination, not you.

This pairs naturally with [Microsoft 365 managed services](https://www.rnits.com/services/microsoft-365-managed-services/) for organizations already working with us on their cloud platform.

## What You Gain

With RNITS managing your phone system, you get predictable costs, fewer vendor headaches, and a phone platform that works the same whether your team is in the office or remote. No long-term contracts. No termination fees. If we are not delivering, you can leave.

That kind of flexibility only works when the provider is confident in the service. We are.

## Partner With RNITS

If your business phone system is overpriced, underperforming, or locked into a contract you regret, RNITS can help you move to something simpler. We provide a managed phone platform with honest pricing and real support behind it. Schedule a free phone system assessment to see what the switch looks like for your business.

## Live in 24–48 Hours

Most providers take 1–2 weeks to set up. We get you running in days, not weeks.

1. **Free Assessment** — 15-minute call to understand your current setup, user count, and requirements.
2. **Design & Quote** — Custom plan with exact pricing, feature configuration, and migration timeline. No ambiguity.
3. **Number Porting & Setup** — We coordinate with your current provider. Configuration and call routing set up in parallel. Usually 48–72 hours.
4. **Go Live & Training** — Soft launch with your team, softphone walkthrough, and support from day one.

## FAQ

### Can I keep my existing business phone number?

Yes. We handle number porting from your current provider at no extra charge. Most ports complete within 48 to 72 hours.

### What internet speed do I need for VoIP?

About 100 Kbps per concurrent call. We assess your internet as part of the free phone system assessment to make sure call quality is solid before you switch.

### Is VoIP secure enough for regulated industries?

All calls are encrypted in transit. Call recording supports HIPAA, FINRA, and state compliance modes. We configure two-factor authentication and IP restrictions on all softphone accounts.

### Can my team use VoIP while working remotely?

Yes. The softphone app runs on desktop, phone, and tablet. Your extension, voicemail, and call logs sync across all devices.

### What happens if our internet goes down?

Calls automatically forward to your mobile number or an alternate line. You set the failover rules. No calls are dropped.

### How long does setup take?

Most businesses are fully onboarded in 24 to 48 hours. We handle number porting, system configuration, and team training.

### Are there contracts or cancellation fees?

No long-term contracts. No termination penalties. We earn your business monthly. If we are not delivering, you can leave.

### How does this integrate with our CRM?

We support HubSpot, Salesforce, Zendesk, and custom APIs. Caller ID pops up in your CRM on inbound calls, and call logs sync automatically.

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**RNITS** — New Hampshire & Massachusetts (onsite within 150 miles of Tyngsboro, MA); remote support nationwide

RNITS (The Rnits Company) · 404 Middlesex Road, Suite 9, Tyngsboro, MA 01879 · (978) 226-8931 · info@rnits.com

Contact: https://www.rnits.com/contact/ · Free cyber security audit: https://www.rnits.com/free-cyber-security-audit/