# Managed Cybersecurity Services

> Endpoint detection and response, log monitoring, and incident response for small businesses in NH and MA. Security that is watched, not just installed.

- Canonical: https://www.rnits.com/services/managed-cybersecurity-services
- Provider: RNITS — cybersecurity-first managed IT for small businesses
- Phone: (978) 226-8931
- Talk to RNITS: https://www.rnits.com/contact · Free cyber security audit: https://www.rnits.com/free-cyber-security-audit
- Service area: New Hampshire, Massachusetts — remote nationwide

## Tools Are Not a Security Program

Breaches rarely happen because a business owned no security software. They happen because an alert fired at 2am and nobody was looking at it.

- **Someone Is Actually Watching** — Detection alerts reach a person who investigates them. An unmonitored EDR console is an expensive log file.
- **Response, Not Just Notification** — We isolate the endpoint, cut the session, and start containment. Telling you that you have been breached is not a service.
- **No Tool Sprawl Upsell** — We deploy what your risk justifies and say so when a product is not worth its license cost to you.

## Included, Not Itemized

The common pattern is a low headline rate, then a separate line item for each control that makes the service worth buying.

| Feature | RNITS | Typical MSP Add-On Model |
| --- | --- | --- |
| EDR on endpoints and servers | Included | Per-agent add-on |
| Log collection and correlation | Included | Often not offered |
| After-hours alert triage | Included | Business hours, or paid tier |
| Incident response labor | Included | Billed hourly during the incident |
| Identity and MFA hardening | Included | Project fee |
| Onboarding time | 24-48 hours | 1-2 weeks |
| Exit with your own tenant and data | Always | Varies by contract |

*Security is part of the plan tiers on our pricing page, not a bolt-on quote. See what each tier includes before you talk to us.*

## What Managed Security Covers

The controls that stop the attacks small businesses actually face — credential theft, ransomware, and business email compromise.

- **Endpoint Detection & Response** — EDR on workstations and servers, tuned so real detections are visible instead of buried under noise.
- **Log Monitoring & Correlation** — Sign-in, endpoint, and cloud logs collected centrally, so a pattern spanning three systems is still one story.
- **24/7 Alert Coverage** — Detections are triaged around the clock. Attacks are scheduled for your weekends on purpose.
- **Incident Response** — Containment, eradication, and recovery with a written timeline of what happened and what changed.
- **Identity & MFA Hardening** — Conditional access, MFA enforcement, and legacy authentication shutdown — where most SMB intrusions begin.
- **Email Threat Protection** — Phishing and impersonation filtering, plus the mailbox rule auditing that catches an account already taken over.
- **Vulnerability & Patch Oversight** — Known-exploited vulnerabilities tracked and closed on a defined schedule rather than when someone remembers.
- **Reporting You Can Hand Over** — Evidence of controls in plain language, usable for insurers, clients, and audit questionnaires.

## Overview

Managed cybersecurity services put someone behind the tools. Small businesses in New Hampshire and Massachusetts rarely fail because they bought nothing — they fail because an endpoint agent was never tuned, a monitoring console was never opened, and a suspicious sign-in at 2am went to an inbox nobody read until Monday.

We operate security as a service: endpoint detection and response, centralized log monitoring, identity hardening, and incident response, with alerts that reach a person who investigates them. That is the difference between owning security software and having a security program.

## What We Actually See Go Wrong

The intrusions we get called about follow a short list of patterns:

- A user's credentials are phished, and MFA was never enforced on that account
- An attacker signs in successfully, so nothing looks like an attack in the logs
- A forwarding rule is added to a mailbox and quietly collects invoices for weeks
- Legacy authentication remains enabled, bypassing conditional access entirely
- EDR is installed but reporting to a console no one has logged into since deployment
- A known-exploited vulnerability sits unpatched because patching was nobody's defined job

None of these are exotic. All of them are cheap to close before they are expensive to clean up.

## Where This Sits Next to Compliance

This is the operational layer. Framework work is separate and builds on top of it: [HIPAA compliance services](https://www.rnits.com/services/hipaa-compliance-services) for practices and healthcare vendors, [SOC 1 and SOC 2 compliance](https://www.rnits.com/services/soc-1-soc-2-compliance-services) when clients start sending security questionnaires, [CMMC compliance](https://www.rnits.com/services/cmmc-compliance-services) for the defense supply chain, and [PCI DSS compliance](https://www.rnits.com/services/pci-dss-compliance-services) where card data is in scope.

Insurers have their own version of the same demand. [Cyber insurance readiness](https://www.rnits.com/services/cyber-insurance-readiness) work is far shorter when MFA, EDR, logging, and tested backups are already in place and documented — those are exactly the controls a renewal questionnaire asks about.

If what you need is a security decision-maker rather than day-to-day operations, our [vCISO service](https://www.rnits.com/services/vciso) covers strategy, risk decisions, and audit ownership.

## How It Connects to the Rest of Your IT

Security holds up only when the fundamentals are maintained. [Remote monitoring and management](https://www.rnits.com/services/remote-monitoring-management) supplies the endpoint health data detection depends on, [software updates and patch management](https://www.rnits.com/services/software-updates-patch-management) closes the vulnerabilities attackers actually use, and [cloud backup solutions](https://www.rnits.com/services/cloud-backup-solutions) decides whether a ransomware event is a bad week or a closed business.

## Being Straight About Where We Stand

We are working toward NIST alignment ourselves, and we help clients achieve HIPAA, SOC 2, CMMC, and PCI DSS outcomes. We do not claim to hold certifications we have not earned, and we would treat any provider that blurred that line as a warning sign too.

Start with a [free cyber security audit](https://www.rnits.com/free-cyber-security-audit) and you will get a concrete list of what is exposed right now, whether or not you hire us. If you would rather talk it through first, [contact us](https://www.rnits.com/contact).

## How We Take Over Security

A sequence built so the highest-risk gaps close first, not so the engagement looks busy.

1. **Assess What Exists** — We inventory endpoints, identities, and cloud tenants, and find the controls that are licensed but not actually working.
2. **Close the Identity Gaps** — MFA, conditional access, and legacy protocol shutdown come first, because that is where intrusions start.
3. **Deploy and Tune Detection** — EDR and log collection go in, then get tuned. Untuned tooling produces alert fatigue, which is its own vulnerability.
4. **Operate and Report** — Ongoing triage, response, patch oversight, and reporting you can put in front of an insurer or a client.

## FAQ

### How is this different from the antivirus we already have?

Antivirus blocks known malware on its own. EDR records what happened on the endpoint and lets someone reconstruct an intrusion and stop it mid-course. The difference that matters most is not the software — it is that detections reach a person who acts on them.

### Do we need this if we already have Microsoft 365 Business Premium?

Business Premium includes strong security capability, and much of it ships switched off or unconfigured. A good deal of our early work is turning on and tuning what you already pay for before recommending anything additional.

### What happens if we are breached at 2am on a Sunday?

Alert triage runs around the clock, and containment starts when the detection is confirmed rather than when the office opens. You get a written timeline afterwards covering what happened, what was contained, and what changed as a result.

### Is this the same as your compliance services?

No, though they reinforce each other. This page is the operational security work. HIPAA, SOC 2, CMMC, and PCI DSS engagements prove and document controls against a specific framework, and they are much easier when the underlying controls are already running properly.

### Will you tell us if we do not need something?

Yes, and it is a large part of why clients move to us. If a product's license cost is not justified by your actual risk, we say so rather than adding it to the invoice.

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**RNITS** — New Hampshire & Massachusetts (onsite within 150 miles of Tyngsboro, MA); remote support nationwide

RNITS (The Rnits Company) · 404 Middlesex Road, Suite 9, Tyngsboro, MA 01879 · (978) 226-8931 · info@rnits.com

Contact: https://www.rnits.com/contact · Free cyber security audit: https://www.rnits.com/free-cyber-security-audit