# Why RNITS — The un-MSP > Show us what you have and we'll tell you the truth — even if it costs us the deal. Month-to-month, no lock-in, transparent pricing, ~100% retention. - Canonical: https://www.rnits.com/why-rnits - Provider: RNITS — cybersecurity-first managed IT for small businesses - Phone: (978) 226-8931 ## At a glance - Onboarding Time: 24-48 hrs - Retention Rate: ~100% - No Lock-In: Month-to-month - Surprise Invoices: 0 ## The thesis Most managed service providers make their money on tools you don't need, contracts you can't escape, and surprise invoices for "out of scope" work. The whole model is built to upsell — not to solve problems. We rebuilt it. We look at what you actually need, tell you what we'd cut, and put it in writing. If your current setup is fine, we'll tell you that too. We'd rather lose a deal than oversell one. That's what we mean by un-MSP. ## Typical MSP vs. RNITS | | Typical MSP | RNITS | | --- | --- | --- | | Onboarding | 1-2 weeks of paperwork, kickoff calls, audits before anything starts | 24-48 hours from signed agreement to fully managed | | Contract | 3-year lock-in, auto-renewing, painful to exit | Month-to-month. Leave when you want, no penalty | | Tool stack | 9-15 tools billed line-by-line, called "industry standard" | Right-sized. Only what your business actually uses | | Cybersecurity | Add-on tier, sold separately, often optional | Foundational. Built into every engagement, not bolted on | | Communication | Ticket queue, tier-1 triage, escalation theater | Direct line to the engineer working your account | | Reporting | Quarterly slide deck full of green checkmarks | Live status, monthly review, plain-English summary | | Sales tactic | FUD — "you'll get hacked if you don't buy this" | Gap analysis. We show the risks, you decide what to fix | | Vendor lock-in | Tied to one or two vendors, your data isn't portable | Multi-vendor. Your data and tooling stay yours | | Out-of-scope work | Surprise invoice next month, no heads-up | Quote first. Always. Before we start the work | | If we're not a fit | "Let's get you signed today" anyway | We tell you. Sometimes we recommend a competitor | ## What we won't do - **We won't sell tools you don't need** — If your team doesn't use it, it's not on the bill. Period. - **We won't lock you in** — Month-to-month, always. If we're not earning the renewal, you shouldn't have to fight to leave. - **We won't surprise you on invoices** — "Out of scope" work gets a quote first — every time. No after-the-fact line items. - **We won't FUD-sell you security** — We show the actual gaps. You decide what to fix. We don't manufacture fear. - **We won't drag onboarding for weeks** — If we can be live in 48 hours, why are you waiting two weeks? - **We won't tell you we're a fit if we're not** — If your situation calls for someone else, we'll say so — and point you to one. ## Contracts - **Out clause in every contract** — Hate us? Leave. Every RNITS agreement has an exit clause — no penalty, no fight, no questions. The only contracts you can't escape are vendor agreements we inherited from your old MSP — and we'll help you migrate those out too. - **No contract at all? Also fine.** — If you don't want anything on paper, we'll work with you handshake-style. Some of our longest client relationships have never had a written contract. We earn the next month every month. ## Case studies ### Law firm paying for 9 tools, using 4 (Legal · 12 employees · NH) Inherited an MSP stack with overlapping endpoint agents and two backup vendors. We audited usage, kept what worked, cut what didn't. Same security posture, half the bill. Result: ~50% bill reduction. ### Source-anchor sync errors at every inherited tenant (M365 Onboarding · 3 deployments · MA) Three M365 tenants we onboarded had Entra Connect misconfigured the same way. Nobody noticed until users couldn't sign in. We fixed each in under an hour. Result: 3 / 3 caught at audit. ### Renewal denied — gaps in MFA & backup (Cyber Insurance · Manufacturing · NH) Client's insurer pulled coverage citing missing controls. We mapped the gaps, fixed the controls in 30 days, walked them through the questionnaire. Coverage restored. Result: 30 days to restored coverage. ## FAQ ### How do I know if my current MSP is overcharging me? Ask for an itemized list of every tool they bill you for and how many of your team actively use each one. The gap between what you pay for and what you use is usually 30-50% in our experience. ### What's the difference between an MSP and an un-MSP? A typical MSP makes more money the more tools and tiers they sell you. We're built the opposite way — we make money keeping your stack tight and your invoices predictable. Different incentives, different outcomes. ### What questions should I ask any MSP before I sign? Three questions cut through fast: (1) Show me an itemized invoice — no bundles. (2) What's your contract exit clause? (3) Walk me through the last time you told a prospect you weren't a fit. The answers tell you everything. ### How fast can RNITS onboard us? 24-48 hours from a signed agreement to fully managed. Most MSPs take 1-2 weeks because of internal handoff theater — we don't do that. ### Do you require long-term contracts? No. Every RNITS agreement has an exit clause — leave anytime, no penalty, no questions. If you don't want a contract at all, we'll work with you handshake-style. Some of our longest clients have never signed anything. We earn the next month every month. The only contracts you can't escape are vendor agreements we inherited from your previous MSP, and we'll help you migrate those out too. ### What if I'm not happy with you in 6 months? You leave. No fight, no penalty, no "let me transfer you to retention." We hand you back your data, your tooling, and your contacts — portable, multi-vendor by design. Most clients don't leave (retention is near 100%), but the door's always unlocked. ### Can I talk to your current clients before I decide? Yes. We'll give you names and phone numbers of clients in your size range or vertical. Call them directly — no sales-rep on the line, no curated quote sheet. Ask whatever you want. ### What does RNITS NOT do? We don't sell hardware-as-a-service markups. We don't run break-fix arrangements (because we prevent breaks). We don't take referral fees from vendors that would bias what we recommend. --- RNITS (The Rnits Company) · 404 Middlesex Road, Suite 9, Tyngsboro, MA 01879 · (978) 226-8931 · info@rnits.com Contact: https://www.rnits.com/contact · Free cyber security audit: https://www.rnits.com/free-cyber-security-audit