Compliance · 15 min
Your Biggest Client Wants to Know What AI You Use
Vendor security questionnaires now have an AI section. Here is what it asks, why "we have a BAA" fails it, and the four things you need in place first.
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Tag: Small Business IT
Business Solutions · 15 min
The One Workflow We'd Automate First in Your Industry
Contractors, medical practices, law firms, accountants, manufacturers, property managers. Six industries, six different piles of paperwork, and where each one should actually begin.
Business Solutions · 16 min
You Filled Out That Same Form for the Ninth Time This Week
Proposals, intake forms, email triage, ticket routing, website upkeep. The work eating your week is a process nobody wrote down — not a technology problem.
Managed IT · 15 min
Everyone Says They Use AI. Only 1 in 5 Small Businesses Really Does
Survey headlines say 63% of small businesses use AI. Census data says 17%. Claude, ChatGPT, and Copilot all shipped small business tools in 2026 — here's how to choose.
AI Security · 10 min
The Free AI Tool Your Employee Just Installed Might Be Malware
Attacks disguised as ChatGPT and Claude installers jumped 5x in 2026. An employee downloads a 'free AI app,' and it's an infostealer. Here's how the scam works and how to shut it down.
Microsoft 365 · 11 min
Your Microsoft 365 Tenant Is Probably Misconfigured
Most small businesses already pay for Microsoft 365 security features. The problem is that nobody configured the tenant to actually use them.
AI Security · 13 min
An AI Tool Your Business Relied On Just Vanished Overnight — The Fable 5 Lesson
Claude Fable 5 was the most capable AI model on the market. Four days after launch, the government pulled it and Anthropic shut it off worldwide. Here's the dependency lesson for SMBs.
AI Security · 14 min
Your Employees Are Feeding Client Data to ChatGPT — The Shadow AI Problem SMBs Can't Ignore
68% of employees use unauthorized AI tools at work. For regulated SMBs, every prompt is a potential compliance violation. Here's what shadow AI actually looks like and how to stop it.
Managed IT · 16 min
Why We're the Un-MSP: No Lock-In, No Upsell, No Tool Sprawl
Most MSPs grow revenue by overselling tools and locking clients into multi-year contracts. We're the un-MSP. Here's what that actually means in practice.